Frequently asked questions

General answers to commonly-asked questions by educators and families

24 articles in this collection
Written by Support

For everyone

Help, I'm stuck. What can I do?

Written by Support
Updated yesterday

What browsers do you support?

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Updated yesterday

I get an error when trying to update my email address

Written by Support
Updated yesterday

I get an error when filling out an invite

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Updated yesterday

I’m locked out. How do I reset my password?

Written by Support
Updated yesterday

Clearing your browser's password cache

Written by Support
Updated yesterday

How do I remove a pending invite?

Written by Support
Updated yesterday

What is my 'Latest activity' page?

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Updated yesterday

What happens when a child leaves an early learning service?

Written by Support
Updated yesterday

For educators

Educators: Accidentally deleted a story, plan or community post

How to use the deleted items bin

Written by Support
Updated yesterday

Educators: Received an email that a child’s profile has been deleted?

Written by Support
Updated yesterday

Educators: An educator's guide to the Families app

Basics for educators to understand the Storypark for Educators app experience

Written by Support
Updated yesterday

Educators: How do I invite more than one parent/guardian?

Written by Support
Updated yesterday

Educators: How do I archive/remove a child?

Removing a child who no longer attends your service

Written by Support
Updated yesterday

Educators: How do I restore a child?

Restoring or unarchiving children who have previously been archived from your service.

Written by Support
Updated yesterday

Educators: How do I change a parent’s email address?

Written by Support
Updated yesterday

Educators: Why is my image rotating incorrectly?

Written by Support
Updated yesterday

Educators: Difference between community posts, conversations and child notes

Written by Support
Updated yesterday

Educators: How do I edit a comment?

Written by Support
Updated yesterday

Educators: I no longer work at a service, how do I remove myself?

Written by Support
Updated yesterday

For families

Families: My child has left a centre, why do I still get emails from them?

Written by Support
Updated yesterday

Families: How do I invite or remove a service from my child's profile?

Written by Support
Updated yesterday

Families: Why does my partner or family member have different access?

Written by Support
Updated yesterday

Families: How do I transfer my child’s account to another service?

Written by Support
Updated yesterday