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Frequently asked questions
General answers to commonly-asked questions by educators and families.
Clearing your browser's cookies and cache
What happens when a child leaves an early learning service?
I’m locked out. How do I reset my password?
I get an error when trying to update my email address
I get an error when filling out an invite
How do I remove a pending invite?
What is my 'Latest activity' page?
What browsers do you support?
Removing your browser's saved passwords/deleting items in your keychain
Educators: An educator or parent has multiple Storypark accounts?
Educators: Who has seen a story/community post?
Educators: Accidentally deleted a story, plan or community post
Educators: Received an email that a child’s profile has been deleted?
Educators: An educator's guide to the Families app
Educators: How do I invite more than one parent/guardian?
Educators: How do I archive/remove a child?
Educators: How do I restore a child?
Educators: How do I change a parent’s email address?
Educators: Why is my image rotating incorrectly?
Educators: Difference between community posts, conversations and child notes
Educators: How do I edit a comment?
Educators: I no longer work at a service, how do I remove myself?
Families: My child has left a centre, why do I still get emails from them?
Families: How do I invite or remove a service from my child's profile?
Families: Why does my partner or family member have different access?
Families: How do I transfer my child’s account to another service?
Families: Why is only my child's last name / surname showing?