Frequently asked questions

General answers to commonly-asked questions by educators and families

17 articles in this collection
Written by Support and Bernadette

Everyone

Help, I'm stuck. What can I do?

Written by Support
Updated over a week ago

Help! I’m locked out. How do I reset my password?

Written by Support
Updated over a week ago

What browsers do you support?

Written by Support
Updated over a week ago

Clearing your browser's password cache

Written by Support
Updated over a week ago

What happens when a child leaves an early learning service?

Written by Support
Updated over a week ago

How do I remove a pending invite?

Written by Support
Updated over a week ago

What is my 'Latest activity' page?

Written by Support
Updated over a week ago

Educators

How do I invite more than one parent?

Written by Support
Updated over a week ago

How do I archive a child?

Written by Support
Updated over a week ago

How do I restore a child?

Restoring children who have been archived from your service.

Written by Support
Updated over a week ago

How do I change a parent’s email address?

Written by Support
Updated over a week ago

Why is my image rotating incorrectly?

Written by Support
Updated over a week ago

Difference between community posts, conversations and child notes

Written by Support
Updated over a week ago

How do I edit a comment?

Written by Support
Updated over a week ago

Families

Why does my partner or family member have different access?

Written by Support
Updated over a week ago

How do I invite or remove a service from my child's profile?

Written by Bernadette
Updated over a week ago

How do I transfer my child’s account to another early learning service?

Written by Support
Updated over a week ago