Frequently asked questions

General answers to commonly-asked questions by educators and families.

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28 articles in this collection
Written by Support
For educators

Educators: An educator or parent has multiple Storypark accounts?

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Written by Support
Updated over a week ago

Educators: Who has seen a story/community post?

Understanding the stories and community eye icon
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Written by Support
Updated over a week ago

Educators: Accidentally deleted a story, plan or community post

How to use the deleted items bin
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Written by Support
Updated over a week ago

Educators: Received an email that a child’s profile has been deleted?

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Written by Support
Updated over a week ago

Educators: An educator's guide to the Families app

Basics for educators to understand the Storypark for Families app experience
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Written by Support
Updated over a week ago

Educators: How do I invite more than one parent/guardian?

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Written by Support
Updated over a week ago

Educators: How do I archive/remove a child?

Removing a child who no longer attends your service
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Written by Support
Updated over a week ago

Educators: How do I restore a child?

Restoring or unarchiving children who have previously been archived from your service.
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Written by Support
Updated over a week ago

Educators: How do I change a parent’s email address?

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Written by Support
Updated over a week ago

Educators: Why is my image rotating incorrectly?

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Written by Support
Updated over a week ago

Educators: Difference between community posts, conversations and child notes

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Written by Support
Updated over a week ago

Educators: How do I edit a comment?

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Written by Support
Updated over a week ago

Educators: I no longer work at a service, how do I remove myself?

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Written by Support
Updated over a week ago