Frequently asked questions

General answers to commonly-asked questions by educators and families.

27 articles in this collection
Written by Support

For everyone

Clearing your browser's cookies and cache

Written by Support
Updated over a week ago

What happens when a child leaves an early learning service?

Written by Support
Updated over a week ago

I’m locked out. How do I reset my password?

Written by Support
Updated over a week ago

I get an error when trying to update my email address

Written by Support
Updated over a week ago

I get an error when filling out an invite

Written by Support
Updated over a week ago

How do I remove a pending invite?

Written by Support
Updated over a week ago

What is my 'Latest activity' page?

Written by Support
Updated over a week ago

What browsers do you support?

Written by Support
Updated over a week ago

Removing your browser's saved passwords/deleting items in your keychain

Written by Support
Updated over a week ago

For educators

Educators: An educator or parent has multiple Storypark accounts?

Written by Support
Updated over a week ago

Educators: Who has seen a story/community post?

Understanding the stories and community eye icon

Written by Support
Updated over a week ago

Educators: Accidentally deleted a story, plan or community post

How to use the deleted items bin

Written by Support
Updated over a week ago

Educators: Received an email that a child’s profile has been deleted?

Written by Support
Updated over a week ago

Educators: An educator's guide to the Families app

Basics for educators to understand the Storypark for Families app experience

Written by Support
Updated over a week ago

Educators: How do I invite more than one parent/guardian?

Written by Support
Updated over a week ago

Educators: How do I archive/remove a child?

Removing a child who no longer attends your service

Written by Support
Updated over a week ago

Educators: How do I restore a child?

Restoring or unarchiving children who have previously been archived from your service.

Written by Support
Updated over a week ago

Educators: How do I change a parent’s email address?

Written by Support
Updated over a week ago

Educators: Why is my image rotating incorrectly?

Written by Support
Updated over a week ago

Educators: Difference between community posts, conversations and child notes

Written by Support
Updated over a week ago

Educators: How do I edit a comment?

Written by Support
Updated over a week ago

Educators: I no longer work at a service, how do I remove myself?

Written by Support
Updated over a week ago

For families

Families: My child has left a centre, why do I still get emails from them?

Written by Support
Updated over a week ago

Families: How do I invite or remove a service from my child's profile?

Written by Support
Updated over a week ago

Families: Why does my partner or family member have different access?

Written by Support
Updated over a week ago

Families: How do I transfer my child’s account to another service?

Written by Support
Updated over a week ago

Families: Why is only my child's last name / surname showing?

Written by Support
Updated over a week ago