Go to Storypark
English
Français
All Collections
Frequently asked questions
Frequently asked questions
General answers to commonly-asked questions by educators and families.
27 articles in this collection
Written by
Support
For everyone
Clearing your browser's cookies and cache
Written by
Support
Updated over a week ago
What happens when a child leaves an early learning service?
Written by
Support
Updated over a week ago
I’m locked out. How do I reset my password?
Written by
Support
Updated over a week ago
I get an error when trying to update my email address
Written by
Support
Updated over a week ago
I get an error when filling out an invite
Written by
Support
Updated over a week ago
How do I remove a pending invite?
Written by
Support
Updated over a week ago
What is my 'Latest activity' page?
Written by
Support
Updated over a week ago
What browsers do you support?
Written by
Support
Updated over a week ago
Removing your browser's saved passwords/deleting items in your keychain
Written by
Support
Updated over a week ago
For educators
Educators: An educator or parent has multiple Storypark accounts?
Written by
Support
Updated over a week ago
Educators: Who has seen a story/community post?
Understanding the stories and community eye icon
Written by
Support
Updated over a week ago
Educators: Accidentally deleted a story, plan or community post
How to use the deleted items bin
Written by
Support
Updated over a week ago
Educators: Received an email that a child’s profile has been deleted?
Written by
Support
Updated over a week ago
Educators: An educator's guide to the Families app
Basics for educators to understand the Storypark for Families app experience
Written by
Support
Updated over a week ago
Educators: How do I invite more than one parent/guardian?
Written by
Support
Updated over a week ago
Educators: How do I archive/remove a child?
Removing a child who no longer attends your service
Written by
Support
Updated over a week ago
Educators: How do I restore a child?
Restoring or unarchiving children who have previously been archived from your service.
Written by
Support
Updated over a week ago
Educators: How do I change a parent’s email address?
Written by
Support
Updated over a week ago
Educators: Why is my image rotating incorrectly?
Written by
Support
Updated over a week ago
Educators: Difference between community posts, conversations and child notes
Written by
Support
Updated over a week ago
Educators: How do I edit a comment?
Written by
Support
Updated over a week ago
Educators: I no longer work at a service, how do I remove myself?
Written by
Support
Updated over a week ago
For families
Families: My child has left a centre, why do I still get emails from them?
Written by
Support
Updated over a week ago
Families: How do I invite or remove a service from my child's profile?
Written by
Support
Updated over a week ago
Families: Why does my partner or family member have different access?
Written by
Support
Updated over a week ago
Families: How do I transfer my child’s account to another service?
Written by
Support
Updated over a week ago
Families: Why is only my child's last name / surname showing?
Written by
Support
Updated over a week ago