If a parent or educator has multiple Storypark accounts under different email addresses, they'll need to be aware of what each account has access to.
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While some parents and educators may want seperate Storypark accounts, some may have set them up accidentally.
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You can login and out if each account to see the content that each account has access to.
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If you don't log out if one account and then login to the other, you can run into an access issue which looks like the following error screen:
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To avoid this and have everything under one account, our team can merge the multiple educator or parents accounts into one.
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Send us an email at hello@storypark.com. In the email, you’ll need to confirm:

- the name of the parent or educator whose accounts these are
- the emails they have in use on Storypark and which email address they would like to use from now on.
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For security reasons, this request does need to come through from the learning service Storypark Admin (i.e. not the parent or a non-admin educator).