This article covers some of the questions that services who have a current Storypark subscription ask. Note: these do not apply to services that are part of a network on Storypark.
Subscription changes and updates can be made by a service's Admins from the Account page. If you are an accountant or manager without Storypark access, you will need to ask a Storypark Admin at your service to make these changes on your behalf.
Q. Our service requires additional child spaces - how can we add more?
A. Admins can add more child spaces to your subscription from the Account page.
Q. Our service has been invoiced for X child spaces but we no longer require that many - how can we get this revised?
A. Admins can revise the number of spaces you are paying for from the Account page within Storypark.
Q. How do I add a credit card to Storypark for automatic, recurring payments?
A. Admins can add switch their service's payment method (depending on your region) as well as add a new credit card from the Account page.
From the Account page tap Update billing details or manage payment methods:
This will open the billing portal, click the top-most white coloured box, with your current subscription information in it:
From there tap Paid via:
In order to see a list of your possible payment options and the ability to add a new card. Tap +Add a payment method at the bottom to add a new card:
(Note: the payment methods you can see here are dependant on what we are able to offer in your region currently)