This article covers some of the questions that services who have a current Storypark subscription ask. Note: these do not apply to services that are part of a network on Storypark.

Subscription changes and updates can be made by a service's Admins from the Account page. If you are an accountant or manager without Storypark access, you will need to ask a Storypark Admin at your service to make these changes on your behalf.



Q. Our service has been invoiced for X child spaces but we no longer require that many - how can we get this revised?
A. You can revise the number of spaces you are paying for from the Account page within Storypark.

Q. How do I add a credit card to Storypark for automatic, recurring payments?
Admins can add switch their service's payment method (depending on your region) as well as add a new credit card from the Account page.

From the Account page tap Update billing details or manage payment methods:

This will open the billing portal, click the top-most white coloured box, with your current subscription information in it:

From there tap Paid via:

In order to see a list of your possible payment options and the ability to add a new card. Tap +Add a payment method at the bottom to add a new card:

(Note: the payment methods you can see here are dependant on what we are able to offer in your region currently)


Q. Our service cannot afford Storypark, can you help?
A. Take a look at the discounts we offer services or get in touch with our team, providing some of the details about your circumstances.


📝 Other articles you may be interested in:
Educators: The Account page
Payment methods we accept for Storypark



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