This article includes information specific to our new Account page, not all services will see this yet.

In this guide, learn how to:

  1. Check the details of your subscription

  2. Review and update your billing details

  3. Change your payment method

  4. Check your billing history

  5. Add and remove spaces from your subscription

  6. Switch between monthly and annual subscriptions

Your subscription details

Your service's subscription to Storypark consists of the number of profiles you are paying for, as well as the period of the recurring subscription, annual or monthly.

A quick overview of your subscription can be seen at the top of the Account page, for example:


You can also view this in further detail by clicking the blue lettering Update billing details or manage payment methods. This will take you to our billing platform. Clicking on the white box, will show you the details of the current subscription:

(This image shows a subscription for a service on a monthly subscription for 15 child profiles.)

You'll also be able to see any credit or discounts from promo codes displayed here.


Your billing details


When a service upgrades to a paid subscription to Storypark you'll be asked to enter your billing details.

These details can be viewed on the Account page at any time. Click the blue lettering Update billing details or manage payment methods. This will take you to our billing platform:

Click Billing & Shipping Addresses to view your current billing details. To update your details click on them and you'll see all the fields editable and a blue update button:


Your billing email doesn't have to be the same one used on Storypark, but we recommend a current email address that your team check regularly. This means you won't miss any invoices.


Changing your payment method

If your service would like to change how you pay for Storypark, click the blue lettering Update billing details or manage payment methods. The Payment Methods option on the next screen will allow you to add credit card details if you'd like to switch over to recurring credit card payments:

Following the same steps, you can also add a new credit card if your current one is expiring.


Checking your billing history

You can view and download all your past invoices from the Account page. Click the blue lettering Update billing details or manage payment methods. This will take you to our billing platform. Click Billing History, to see an itemised list of your service's past and current invoices. Any of these can be downloaded as a PDF for your records.

Note this will only show invoices you've received since you've had access to our new Account page.

Adding and removing spaces from your subscription

Under the Your Storypark Plan heading you can change the number of children you'd like to pay for. Edit the number of children to reflect the new total you'd like to pay for, i.e. not just the number you'd like to add or remove.

Adding
You can add children at any time and any changes are invoiced immediately once you click Upgrade plan. The additional charge will be based on the difference and how long the billing period is.

Reducing
If you're reducing the number of children on your subscription, you can't enter a number lower than the profiles in use at your service. If you are using too many, archive the profiles you no longer require at your service and then return to the Account page.

There is also a fixed minimum cost for services with 1-10 children, so the lowest number you can enter here is 10.

Reducing the number of children bestows credit based on the change and how far through the current billing period your service is. This credit will automatically be applied to your next invoice.

Switching between monthly and annual subscriptions

Under the Your Storypark Plan heading you can change your subscription period from monthly to annual or vice versa from the drop-down menu:

You'll see the change in cost reflected in the invoice total below this when you switch. To see the cost of Storypark, visit our pricing page.

Switching from monthly to annual immediately incurs an additional charge based on the difference and how far through the current billing period your service is.

Switching from annual to monthly bestows credit based on the change and how far through the current billing period your service is. This credit will automatically be applied to your next invoice.

Note the invoice total at the bottom of the account page is an estimate exclusive of any discounts or credit that may apply.

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