Common questions
General answers to commonly-asked questions by educators and families.
26 articles
- Clearing your browser's cookies and cache
- What happens when a child leaves an early learning service?
- I’m locked out. How do I reset my password?
- I get an error when trying to update my email address
- I get an error when filling out an invite
- How do I remove a pending invite?
- Educators: Latest activity page
- What browsers do you support?
- Removing your browser's saved passwords/deleting items in your keychain
- Educators: An educator or parent has multiple Storypark accounts?
- Educators: Who has seen a story/community post?Understanding the stories and community eye icon
- Educators: Accidentally deleted a story, plan or community postHow to use the deleted items bin
- Educators: Received an email that a child’s profile has been deleted?
- Educators: An educator's guide to the Families appBasics for educators to understand the Storypark for Families app experience
- Educators: How do I invite more than one parent/guardian?
- Educators: How do I restore a child?Restoring or unarchiving children who have previously been archived from your service.
- Educators: How do I change a parent’s email address?
- Educators: Why is my image rotating incorrectly?
- Educators: Difference between community posts, conversations and child notes
- Educators: How do I edit a comment?
- Educators: I no longer work at a service, how do I remove myself?
- Educators: What is a media limit?