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Families: Why does my partner or family member have different access?
Families: Why does my partner or family member have different access?
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Written by Support
Updated over a week ago

If they cannot see anything after accepting your invitation:

- If your child has multiple profiles, you may need to check that you’ve invited your family member(s) to the correct profile.

You can ask the Storypark support team to merge your child's profiles, if they do have more than one.

- They may also want to check if they are logged in with exact same email address that you sent the invite to. They can confirm the email address they are logged in with from their profile settings under the settings cog at the top right-hand corner (on the website), their profile icon (families app - iOS) or the account icon (families app - Android).

If they can see some parts of your child's profile after accepting your invitation:

You may want to check the level of access you've give them - Admin or story access, as they will be able to see different things depending on their membership.

You can invite family with story access, this means they can only see and comment on stories and family moments or with Admin access so they can see and comment on plans, community posts, child notes and start conversations with educators as well. Admins can also edit or delete a child's profile, save images and manage other family members' connection to the profile.

You can change a family member's access (Admin <-> Story access) to a child's profile at any time.

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