Got a question?
Our team can best assist if you give them as much detail as possible about your query. Feel free to let them know how you are accessing Storypark (platform, browser name and device) and provide screenshots if you are able to/it is relevant to your query.
Email our customer support team at firstname.lastname@example.org
Or call us:
NZ toll free: 0800 003 233
Australia toll free: 1800 225 147
USA/Canada toll free: 1 888 330 9658
Japan: +81 359 375 565
You may need to leave a voicemail for a call back. If you are leaving a voicemail, please leave your name, service's name and phone number including area and country code.
❗Important: Without a supplied area code, it may not be possible to ring back some customers.
If you are an educator, or a parent with a child who attends an early learning service explore the rest of the help centre here.
Parents and families that signed up to Storypark through the iOS or Android Families app can find help about the app here.
Get advice from the Storypark community
Join the Storypark professional practice community on Facebook, a space to ask questions of other practitioners and the team at Storypark.
Talk to a Storypark advocate, experienced educational practitioners and specialists who can give you an independent opinion about how Storypark works and the difference it can make.
Do some training
Find an online workshop that suits:
An Introduction to Storypark
Getting the most out of Storypark
Engaging Families in Storypark
Introducing Storypark planning