Get in touch

How to contact us and find all our support resources

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Written by Support
Updated over a week ago

Got a question?

Our team can best assist if you give them as much detail as possible about your query. Feel free to let them know how you are accessing Storypark (platform, browser name and device) and provide screenshots if you are able to/it is relevant to your query.

Email our customer support team at

Or call us:

  • NZ toll free: 0800 003 233

  • Australia toll free: 1800 225 147

  • USA/Canada toll free: 1 888 330 9658

  • Japan: +81 359 375 565

You may need to leave a voicemail for a call back. If you are leaving a voicemail, please leave your name, service's name and phone number including area and country code.
❗Important: Without a supplied area code, it may not be possible to ring back some customers.


Find help

If you are an educator, or a parent with a child who attends an early learning service explore the rest of the help centre here.

Parents and families that signed up to Storypark through the iOS or Android Families app can find help about the app here.

Get advice from the Storypark community

Join the Storypark professional practice community on Facebook, a space to ask questions of other practitioners and the team at Storypark. 

Talk to a Storypark advocate, experienced educational practitioners and specialists who can give you an independent opinion about how Storypark works and the difference it can make.

Do some training

  • An Introduction to Storypark

  • Getting the most out of Storypark

  • Engaging Families in Storypark

  • Introducing Storypark planning 

Discover more


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