We're changing how you log in to the Storypark Families and Storypark Educators apps. To keep logging in, you'll need the latest app version. This article shows you how to update and what to do if your device can't.
In this guide learn about:
Why you need to update
From 13 October, logging in to the Storypark apps works a little differently. When you enter your email address, the app opens a login page inside the app:
Older versions of the app can’t open this page. If your app is out of date, you’ll see this page instead, which asks you to update:
To keep logging in, update to the latest version. The steps are in the next section.
How to update the app
iPhone or iPad
Open the App Store.
Search for the Storypark Families app or the Storypark Educators app.
If you see Update, tap it. If you see Open, you already have the latest version.
Open the app and log in as usual.
Android
Open the Google Play Store.
Search for the Storypark Families app or the Storypark Educators app.
If you see Update, tap it. If you see Open, you already have the latest version.
Open the app and log in as usual.
Turn on automatic updates in your device settings, so your apps stay up to date without you needing to check.
If your device can't update
The latest version of the app requires iOS 15.6 or later (iPadOS 15.6 or later on an iPad). [CONFIRM: minimum Android version.] If your device can’t run it, you won’t see an update available.
Check your device's software version
iPhone or iPad: open Settings, tap General, then tap About
Android: open Settings, then tap About phone. The wording can vary between devices.
If your device is too old to update
If your device can't run the latest version, you won't be able to update it or log in to the app. We know that's frustrating, and we're sorry for the disruption.
You can still log in to Storypark in a web browser or on another device, like a newer phone, tablet, or computer.
Need a hand? Contact our Support team.
FAQs
What happens if I don't update?
If your app is out of date, you’ll see a page asking you to update it when you try to log in. Update the app from your device’s app store, then log in again as usual. Until you’ve updated, you can log in to Storypark in a web browser instead.
Will I lose my account or my stories if I update?
No. Updating the app doesn't change your account or anything in it.
Do I need to update both apps?
Yes, if you use both the Storypark Families app and the Storypark Educators app. Each one updates separately.
I've updated, but I'm having trouble logging in. What should I do?
Check that you have the latest version, then see Completing the reCAPTCHA check when you log in for what to expect. If your password isn't working, see Reset your password.