In this guide learn about:
Note: Entering a password incorrectly more than 10 times locks your account and you’ll need to contact Storypark support to unlock it.
Resetting or changing your password via a web browser
If you don't know your current password, you'll need to ensure you're currently logged out of Storypark before beginning.
Go to the website www.storypark.com and tap Log in
Tap Forgot your password?
When prompted, enter the email address your current Storypark account is under and tap Email me instructions
If the email address has a Storypark profile you'll receive an email titled Storypark password reset request
Tap the reset button in the email, and you’ll be taken to a page where you can change your password
Once you've entered and confirmed your new password, you'll be able to use the new password to log in to Storypark
Resetting or changing your password via a Storypark app
Open your Storypark app
Tap Log in
Enter your email address
Tap Forgot password (under the login button)
Enter your email address on the Change my password screen and tap Email me instructions
If the email address has a Storypark profile you'll receive an email titled Storypark password reset request
Tap the reset button in the email, and you’ll be taken to a page where you can change your password
Once you've entered and confirmed your new password, you'll be able to use the new password to log in to Storypark
Password reset - FAQs
I have completed the steps to reset my password, but I am still unable to log in?
Some devices store passwords in secure 'keychains' so when you go to a site and need to enter a password your device can autocomplete it for you.
This can become problematic when you've reset a password but the device still stores your old password. When you press 'Submit' at login, your device will autofill using the old password, which is now incorrect.
To fix this, clear your keychain, then type your new password into Storypark when logging in.
Why haven't I received an email with password reset instructions?
In some instances, the password reset email might have been delivered to a spam or junk email inbox, particularly if noreply@storypark.com has been marked as spam previously.
Try checking your spam or junk email folder in your inbox for the password reset email.