The following steps may resolve your issues:
- Make sure your files are a file-type we support and smaller than 250MB.
- Clear your browser's cache. Go to the next step if this doesn’t help.
- Make sure your web browser is the latest version of Internet Explorer, Safari, Firefox or Chrome.
- Check to see if you have the latest version of Flash.
- Check the speed of your network connection. Contact your internet provider if the speed is not what you expected.