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Uploading images and videos
If images and videos take too long to upload
If images and videos take too long to upload
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Written by Support
Updated over a week ago

Two common reasons your files may be slow to upload are:

  1. the size of your files

  2. the speed of your internet connection.

Keep videos short

Try to keep videos short (ie. under 30 seconds) as longer videos can have very big file sizes and take a long time to upload. There are various ways to down-size large videos depending on your computer and operating system, but our advice is simply to keep them short so you don’t have to wait as long for them to upload.

Resize images

Different cameras and different camera settings can greatly vary the file sizes of the images they produce.

If you use a work camera, and your camera is primarily for taking pictures for Storypark, you could go into your camera’s settings and change the ‘Quality’ setting so the images have a smaller file size.

If you don’t want to change your camera settings and by default your camera produces large files, down-sizing your images once they’re on your computer is another way to reduce your waiting time when uploading them to Storypark.

Google Photos (was Picasa) is a free Google photo editing program that helps you resize images. Learn how to do it, here.

You can also resize images in Microsoft Paint.

Resize video files

This article explains 3 ways you can resize video files:

Reset your modem

Try turning your modem off and on again. If you’re still having problems, it may be because of your connection. Read this article for common issues.

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