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Starting a conversation in the 'Storypark for Families' app
Starting a conversation in the 'Storypark for Families' app

How to contact educators via the 'Storypark for Families' app

Support avatar
Written by Support
Updated over a week ago

Conversations are private messages educators can have with family admins in their learning community (and vice versa but dependant on the service's settings).

You can choose who you wish to have a conversation with, send them a message and communicate back and forth over time. Conversations are separate to stories and so enable educators and parents to talk privately about things without it being part of the child or educator's main learning journey.

Note: If you are connected to a child’s profile as a Family Admin and the child’s learning service has the conversations feature switched on for parents, you’ll be able to contact educators at your service via a conversation.

Conversations can only be seen by the author and the participants they choose to select in the conversation.

To start a conversation from the Storypark for Families App:

1. Tap on the plus button in the top right of the Community tab:

2. Search for the educator’s name in the list, select the name and then tap Start:

Note: If you are not able to see the names of educators at your centre listed, you may be a non-admin family member or the educators at your child's service could have chosen to turn the conversations feature off for parents - this is up to their discretion.

3. Type your message, and attach any images or documents you wish to share. When you are ready, click ‘Send’.

📝 Other articles you may be interested in:
Who can see conversations and where can I find them?
For more on family admins see: Choose which family members see the content for each child

For more on the Community tab see: The Community tab in 'Storypark for Families'

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