If your service uses Storypark and Xap, you can now give your families one place to manage bookings and payments, view statements and family records, log absences, and follow their child's learning: the Storypark for Families app.
In this guide learn about:
What families can do
Once it's turned on for your service, families who connect their Xap account can use the Admin section in the Storypark for Families app. From there, they'll have access to:
Bookings: view upcoming and past bookings, request casual bookings and log absences
Payments: view invoices and statements, and make payments
Family records: view their child's details, guardians, emergency contacts and authorisations
Stories, community posts and everything else families already use in Storypark stay exactly where they are, under Journal. The Xap apps keep working as they do today, so families can choose what suits them.
Before you start
This is available to services in Australia that use both Storypark and Xap, and have connected their Storypark and Xap accounts through the Xap integration.
Not connected yet? Ask your Xap Organisation Admin to complete the form on the Xap integrations page and we'll take care of the rest. You can also find out more in Setting up and using the Xap integration.
How to turn it on
The new family experience is optional. We turn it on for your service when you ask, and who asks depends on how your service is set up.
Network leaders
Let your account manager know you'd like it turned on, and for which services. You can turn it on for some or all of the services in your network.
Admins at independent services
Email hello@storypark.com with your service name, and we'll turn it on for you.
Admins at services that are part of a network
Your network leaders decide whether to turn it on. If you'd like it for your families, talk to your head office.
What happens next for families
Once it's turned on, families are invited to connect their Xap account in the Storypark for Families app:
Open the Storypark for Families app and go to the Admin section.
Tap Connect your Xap account.
Sign in with their existing Xap login details on the Xap sign-in screen.
That's it. Their accounts are connected, and they can start using bookings, payments and family records in the app. Storypark never sees or stores their Xap password.
Note: Some tasks, like adding or editing a guardian, start in the Storypark for Families app and then open the Xap Guardian portal in an in-app window.
Families can find step-by-step help in Families: Connecting your Xap account.
Frequently asked questions
Do families have to use the Storypark for Families app for bookings and payments?
No. The Xap apps keep working as they do today. Families can choose whichever suits them.
Can we turn it on for some services in our network and not others?
Yes. Network leaders can choose which services to turn it on for. Let your account manager know which ones.
Our service uses Xap, but we haven't connected it to Storypark. Can we still use this?
Not yet. Your Storypark and Xap accounts need to be connected first. Ask your Xap Organisation Admin to complete the form on the Xap integrations page.
Is this available in New Zealand or Canada?
Not at the moment. It's available to services in Australia that use Xap.
Does Storypark see families' Xap passwords?
No. Families sign in directly with Xap. Storypark never sees or stores their Xap password.
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