The video formats you can upload are MOV, MP4, AVI or WMV, and the file size must be 300MB or less.
The image formats are: JPG (or JPEG), PNG or GIF. You can also upload PDFs. There are no size limits for images and PDFs. If you're having trouble it may be because you're trying to select a file that has an unsupported format, or is too big.
How to find out what format your file is
Look at the extension at the end of the name (i.e. 'storypark-image.JPG'), or if it does not have an extension, right click the file and select 'Properties' (if you are using a PC) or 'Get info' (if you are using a Mac).
How to change a file's format
This will vary a little depending on the file, your computer system, and your settings, but this is the most common way:
- Open the file you want to change by double-clicking it.
- Click 'File'.
- Click 'Save As' (or 'Export' if there is no 'Save As' option).
- Select one of the formats listed above.
- Click the 'Save' button (or 'Export' button if there is no 'Save' button).
Resize video files
If your video file is too big this article explains 3 ways you can resize video files:
Adobe Flash problems
The words 'Missing Plug-in' may appear if you don't have Adobe Flash installed or if you are using an old version of Adobe Flash. We recommend always having the latest version installed.
If you have recently upgraded your computer's operating system but have an old version of Adobe Flash installed you may not be able to upload images and videos to Storypark.
You can download the latest version of Adobe Flash here and follow the prompts to install it.