If your service has access to Storypark Chapter 2, this article may not be relevant to you, and you should visit this article instead.
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A fundamental aspect of Storypark is that parents have control of their child’s online portfolio. Parents have free access to their child’s Storypark for as long as they want. That means that parents can continue to access and add content, even after their child has left your learning service and been archived from your Children page. Should they choose to, they also have the option to cancel their child’s account at any time. In doing this, all of the child's stories and notes are removed from Storypark permanently.
The difference between archiving and deleting
When a child leaves your learning service, you can archive them to make room for another child space on your plan. The child will now appear on your Archived children page and their stories can be exported for your records at any time.
When a parent chooses to delete their child's profile (either a child that still attends or has left your service), the profile will be completely deleted and you will not have access to their profile or stories any more. The child will also disappear from any plans that they've been added to.
What happens when a parent deletes a child?
When a parent deletes their child, admins at your service will receive an email to let them know they have seven days to export and download a copy of that child’s portfolio, along with a link to activate the export.
Once they've exported and downloaded a copy of the portfolio to a hard drive, the service can retain it for regulatory purposes.
After 90 days pass, all content will be deleted and will not be able to be recovered.
Note: In order to meet compliance requirements, a child's Routine data can still be retrieved, even after a child's profile has been deleted.
You can find out more about exporting portfolios at Export a child’s portfolio.
If a child is accidentally deleted
Should you receive this notification for a child at your service but the parent has done this accidentally, you should contact the Storypark help desk as soon as possible. You can email us at hello@storypark.com and confirm:
the name of the child
the approximate date their profile was deleted
the email address of the parent for that child.
Provided it is within the seven-day period, we should be able to restore the child’s profile to your service.