Storypark Office makes it easy to offer discounts and support to families through fee adjustments. Whether it’s a sibling discount, emergency support, or funding-related discount, you can apply it directly to a child’s account.
This guide covers the various types of discounts available, how to manage them, and addresses common questions.
In this guide learn about:
Types of discounts
There are three ways to apply discounts in Storypark Office:
Financial Discount
Use this for currency-based discounts, such as NSW Start Strong or VIC Free Kinder. These reduce the family's total fee.Gap Fee Discount
This type reduces the parents’ out-of-pocket (gap) fee. It should be used for educators who are also guardians of children at your service and whom you wish to give a discount to.Gap Fee Waiver
Waive the parent gap fee completely for one date. Often used in emergencies or where a full exemption is needed.
While discounts are still added weekly, account transactions and statements will now report discounts per session as required by the government.
Financial discounts
Financial discounts can be used for currency-based discounts, such as NSW Start Strong or VIC Free Kinder. These reduce the family's total fee.
How to create a financial discount
1. Go to Financial > Discounts and tap + Add discount.
2. Complete the discount information:
Discount Name: This is shown on transactions, statements and reports.
Discount Type: Child
Discount Category:
Prescribed: State/territory payment for preschool child
Prescribed: State/territory payment for vulnerable or disadvantaged child
Prescribed: State/territory operated provider discount for preschool child
Prescribed: Prescribed period of emergency
Prescribed: ECEC educator or cook discount
Filter age as of: Select 31st July in the year you are applying the discount.
Filter by Age: The Select Children list will be filtered to these brackets:
Up to 12 months
Greater than 12 months
Greater than or equal to 24 months
Greater than or equal to 36 months
Greater than or equal to 36 months and less than 48 months
Greater than or equal to 48 months
Select Children: These children will have the discount applied
Select All
Select None
Select a child by searching
Schedule Option: Weekly
Start Date: Select the date you wish the discount to start. Discounts need to start on a Monday.
End Date: Select the date you wish the discount to end. Discounts need to end on a Sunday
Amount: Enter the discount amount
Status:
Draft: The discount details are saved, but it will not be applied.
Active: The discount will be applied.
Expired: The discount is no longer in use.
3. Tap Save.
In this example, the service operates 50 weeks a year, and they will offer a discount of up to $43.48 each week for the selected children who will be between 36 and 48 months old on, or before, 31 July 2025.
How to edit a financial discount
You can edit the discount name, discount category, and the children the discount is applied to.
Go to Financial > Discounts > Tap the three dots next to the discount you want to edit > Select Edit
Make the changes
Tap Update
Changes apply to future transactions, statements and reports only.
How to expire a financial discount
An expired discount will no longer be applied to statements or transactions.
A discount will automatically expire on the date chosen when creating it, or when edited to expire immediately.
Go to Financial > Discounts > Tap the three dots next to the discount you want to edit > Select Expire
Confirm you want to expire the discount by tapping Yes
Note: Expired discounts cannot be edited or reactivated.
How to delete a financial discount
Deleting a discount will affect all past statements, transactions, and reports.
Go to Financial > Discounts > Tap the three dots next to the discount you want to edit > Select Delete
Confirm you want to delete the discount by tapping Yes
Note: Deleted discounts cannot be edited or restored.
Gap Fee Discount
This type reduces the parents’ out-of-pocket (gap) fee. It should be used for educators who are also guardians of children at your service and whom you wish to give a discount to.
This discount is applied to a parent, and all children with that parent as their primary guardian will also receive the discount.
How to create a gap fee discount
Go to Financial > Parent Accounts > find the parent you want to apply the discount to > tap the three dots to the right under Actions > Tap Gap Fee Discount
Tap Add Discount
Complete the discount information:
Discount type: Session Gap Fee Discount
Category: Prescribed ECEC Educator or cook discount
Effective date: The first Monday this discount will be applied.
Expiry date: The date the discount will stop. This is optional.
Percentage: The percentage to be discounted.Tap Save
How to edit a gap fee discount
You'll need to disable the existing gap fee discount and create a new one as gap fee discounts cannot be edited.
How to disable a gap fee discount
Go to Financial > Parent Accounts > find the parent you want to apply the discount to > tap the three dots to the right under Actions > Tap Gap Fee Discount
Find the discount and tap the three dots to the right under Actions
Tap Disable
Confirm you want to disable the discount by tapping Continue
The weekly gap fee discount will be updated to inactive and will no longer be applied to children under this primary parent.
How to delete a gap fee discount
Deleting a discount will affect all past statements, transactions, and reports.
Go to Financial > Parent Accounts > find the parent you want to delete the discount from > tap the three dots to the right under Actions > Tap Gap Fee Discount
Find the discount and tap the three dots to the right under Actions
Tap Delete
Note: Deleted discounts cannot be edited or restored.
Gap Fee Waiver
Waive the parent gap fee completely for one date. Often used in emergencies or where a full exemption is needed.
This discount is applied to a parent, and all children with that parent as their primary guardian will also receive the discount.
How to create a gap fee waiver
Go to Financial > Parent Accounts > find the parent/s you want to apply the discount to > check the check box next to their name/s.
Tap Bulk Actions and select Waive Gap Fee
Enter the date the gap fee will be waived for
Tap Preview
Tap Save
How to delete a gap fee waiver
Deleting a discount will affect all past statements, transactions, and reports.
Go to Financial > Parent Accounts > find the parent you want to delete the discount to > tap the three dots to the right under Actions > Tap Gap Fee Waiver
Find the discount and tap the three dots to the right under Actions
Tap Delete
Note: Deleted discounts cannot be edited or restored.
Changes from 7th July 2025
From 7 July 2025, you will be required to include prescribed discount information when submitting and updating session reports.
For more information on this, including answers to frequently asked questions, check out: Changes to reporting requirements for prescribed discounts in Storypark Office from 7th July 2025.