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Educators: Using Discounts in Storypark Office

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Written by Storypark Support
Updated this week

Storypark Office makes it easy to offer discounts and support to families through fee adjustments. Whether it’s a sibling discount, emergency support, or funding-related discount, you can apply it directly to a child’s account.

This guide covers the various types of discounts available, how to manage them, and addresses common questions.

In this guide learn about:


Types of discounts

There are three ways to apply discounts in Storypark Office:

  1. Financial Discount
    Use this for currency-based discounts, such as NSW Start Strong or VIC Free Kinder. These reduce the family's total fee.

  2. Weekly Gap Fee Discount
    This type reduces the parents’ weekly out-of-pocket (gap) fee. It should be used for educators who are also guardians of children at your service and whom you wish to give a discount to.

  3. Weekly Gap Fee Waiver
    Waive the parent gap fee completely for one date. Often used in emergencies or where a full exemption is needed.

While discounts are still added weekly, account transactions and statements will now report discounts per session as required by the government.


Financial discounts

Financial discounts can be used for currency-based discounts, such as NSW Start Strong or VIC Free Kinder. These reduce the family's total fee.

How to create a financial discount

1. Go to Financial > Discounts and tap + Add discount.

2. Complete the discount information:

  • Discount Name: This is shown on transactions, statements and reports.

  • Discount Type: Child

  • Discount Category:

    • Prescribed: State/territory payment for preschool child

    • Prescribed: State/territory payment for vulnerable or disadvantaged child

    • Prescribed: State/territory operated provider discount for preschool child

    • Prescribed: Prescribed period of emergency

    • Prescribed: ECEC educator or cook discount

  • Filter age as of: Select 31st July in the year you are applying the discount.

  • Filter by Age: The Select Children list will be filtered to these brackets:

    • Up to 12 months

    • Greater than 12 months

    • Greater than or equal to 24 months

    • Greater than or equal to 36 months

    • Greater than or equal to 36 months and less than 48 months

    • Greater than or equal to 48 months

  • Select Children: These children will have the discount applied

    • Select All

    • Select None

    • Select a child by searching

  • Schedule Option: Weekly

  • Start Date: Select the date you wish the discount to start. Discounts need to start on a Monday.

  • End Date: Select the date you wish the discount to end. Discounts need to end on a Sunday

  • Amount: Enter the discount amount

  • Status:

    • Draft: The discount details are saved, but it will not be applied.

    • Active: The discount will be applied.

    • Expired: The discount is no longer in use.

3. Tap Save.

In this example, the service operates 50 weeks a year, and they will offer a discount of up to $43.48 each week for the selected children who will be between 36 and 48 months old on, or before, 31 July 2025.

How to edit a financial discount

You can edit the discount name, discount category, and the children the discount is applied to.

  1. Go to Financial > Discounts > Tap the three dots next to the discount you want to edit > Select Edit

  2. Make the changes

  3. Tap Update

Changes apply to future transactions, statements and reports only.

How to expire a financial discount

An expired discount will no longer be applied to statements or transactions.

A discount will automatically expire on the date chosen when creating it, or when edited to expire immediately.

  1. Go to Financial > Discounts > Tap the three dots next to the discount you want to edit > Select Expire

  2. Confirm you want to expire the discount by tapping Yes

Note: Expired discounts cannot be edited or reactivated.

How to delete a financial discount

Deleting a discount will affect all past statements, transactions, and reports.

  1. Go to Financial > Discounts > Tap the three dots next to the discount you want to edit > Select Delete

  2. Confirm you want to delete the discount by tapping Yes

Note: Deleted discounts cannot be edited or restored.


Weekly Gap Fee Discount

This type reduces the parents’ weekly out-of-pocket (gap) fee. It should be used for educators who are also guardians of children at your service and whom you wish to give a discount to.

This discount is applied to a parent, and all children with that parent as their primary guardian will also receive the discount.

How to create a weekly gap fee discount

  1. Go to Financial > Parent Accounts > find the parent you want to apply the discount to > tap the three dots to the right under Actions > Tap Gap Fee Discount

  2. Tap Add Discount

  3. Complete the discount information:
    Discount type: Session Gap Fee Discount
    Category: Prescribed ECEC Educator or cook discount
    Effective date: The first Monday this discount will be applied.
    Expiry date: The date the discount will stop. This is optional.
    Percentage: The percentage to be discounted.

  4. Tap Save


How to edit a weekly gap fee discount

You'll need to disable the existing weekly gap fee discount and create a new one as weekly gap fee discounts cannot be edited.

How to disable a weekly gap fee discount

  1. Go to Financial > Parent Accounts > find the parent you want to apply the discount to > tap the three dots to the right under Actions > Tap Gap Fee Discount

  2. Find the discount and tap the three dots to the right under Actions

  3. Tap Disable

  4. Confirm you want to disable the discount by tapping Continue

The weekly gap fee discount will be updated to inactive and will no longer be applied to children under this primary parent.

How to delete a weekly gap fee discount

Deleting a discount will affect all past statements, transactions, and reports.

  1. Go to Financial > Parent Accounts > find the parent you want to delete the discount from > tap the three dots to the right under Actions > Tap Gap Fee Discount

  2. Find the discount and tap the three dots to the right under Actions

  3. Tap Delete

Note: Deleted discounts cannot be edited or restored.


Weekly Gap Fee Waiver

Waive the parent gap fee completely for one date. Often used in emergencies or where a full exemption is needed.

This discount is applied to a parent, and all children with that parent as their primary guardian will also receive the discount.

How to create a weekly gap fee waiver

  1. Go to Financial > Parent Accounts > find the parent/s you want to apply the discount to > check the check box next to their name/s.

  2. Tap Bulk Actions and select Waive Gap Fee

  3. Enter the date the gap fee will be waived for

  4. Tap Preview

  5. Tap Save

How to delete a weekly gap fee waiver

Deleting a discount will affect all past statements, transactions, and reports.

  1. Go to Financial > Parent Accounts > find the parent you want to delete the discount to > tap the three dots to the right under Actions > Tap Gap Fee Waiver

  2. Find the discount and tap the three dots to the right under Actions

  3. Tap Delete

Note: Deleted discounts cannot be edited or restored.


Changes from 7th July 2025

From 7 July 2025, you will be required to include prescribed discount information when submitting and updating session reports.

For more information on this, including answers to frequently asked questions, check out: Changes to reporting requirements for prescribed discounts in Storypark Office from 7th July 2025.

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