The Storypark AI fact sheet answers our most commonly asked questions about Storypark’s AI-powered features— e.g. how they’re built, how they’re controlled, and how we’re bringing them to our customers in line with our Responsible AI Commitments.
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Our goal is to provide educators, parents, and administrators with confidence and clarity when using Storypark’s AI-powered features.

Storypark may update this fact sheet from time to time as our AI features evolve. Please reach out to your account manager or contact our support team if you’d like to learn more or get the latest version.

Storypark integrates artificial intelligence (AI) to support educators in documenting and reflecting on children's learning. By leveraging AI, Storypark provides features that enhance documentation quality and consistency while respecting educators’ unique voice and style. Our AI features are designed to support educators’ daily work without compromising on privacy, transparency, or data security.

Storypark AI is an assistive tool that supports educators in creating and refining documentation of children’s learning. It uses AI to provide tailored suggestions including pedagogical feedback and grammar improvements. Storypark AI helps streamline the documentation process while ensuring that all insights align with best practices in early childhood education. We are actively exploring other use cases to utilise AI in line with our Responsible Commitments.

This set of features leverages generative AI and large language models (LLMs) from third-party partners: OpenAI and Anthropic.
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Refer to the glossary for clear definitions of AI terms and concepts.

Read through answers to common questions on the following topics:
​Overview and functionality
​Availability and limits
​Data and privacy
​Compliance and security
​Technical details
​Human Oversight & Intervention
​Ethical considerations
​Data flow

Storypark AI incorporates generative AI capabilities via large language models (LLMs) from the following partners:

Storypark is committed to ensuring privacy, security, and transparency in all AI-powered functionalities. Here are the measures we implement:

During the Beta phase, AI will be free and open for all invited services to use. As we learn more from how it’s used, we will explore ways to include it in our future plans or offerings.

Storypark AI usage will be monitored to ensure a high-quality experience for all customers. While there are no set usage limits at this time, Storypark reserves the right to enforce limits if abusive behaviour, excessive usage, or misuse is detected. This ensures a consistent, high-quality experience for all customers.

No, Storypark’s customer data is never used to train AI models.

Storypark’s AI features leverage foundational large language models (LLMs) provided by OpenAI and Anthropic. These LLMs are machine learning models that use deep learning algorithms to understand and generate natural language.

LLMs are trained on vast amounts of publicly available text data to identify patterns, understand relationships, and generate coherent responses. They can perform a range of language-based tasks, such as:

These models are pre-trained and do not learn from Storypark customer data. Any content you generate using Storypark AI remains private and secure.

To learn more about how our AI partners develop their models, visit:

Data sent to AI partners is only retained for as long as necessary to complete the query. To identify and prevent abuse, partners may temporarily store data for up to 30 days before deletion, unless a longer retention period is required by law.

Storypark collects metadata internally to understand feature usage and improve functionality (e.g. how frequently an AI feature is accessed). This metadata is not shared with our AI partners.
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We only share essential information with our AI subprocessors, ensuring they handle only what’s necessary for each request. This approach significantly reduces the risk of exposing any unnecessary data.

Every user's interaction with our AI is fully isolated from other users. This strict separation of requests keeps your information securely compartmentalised.

Before release, new AI features undergo thorough testing, including:

Our team, including pedagogical consultants, will review and guide the AI’s development to keep it relevant and useful for educators. Over time, we plan to enhance the AI by incorporating more helpful reference materials and best practices. We’re also exploring ways to personalise the AI with information relevant to each child’s learning journey; however, any steps in this direction will be taken cautiously, with consultation from customers. Our commitment is to develop AI features responsibly and to listen closely to customer feedback along the way.
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Currently, Storypark AI’s improvements come from two main sources. First, Storypark analyses customer feedback to refine how the AI interprets instructions, ensuring responses stay relevant and helpful. Additionally, updates from newer AI models may enhance the AI's understanding of instructions, allowing for broader improvements in functionality. Importantly, user inputs are not used to train the AI models. The AI's foundational models remain based on publicly available data.

For more information, visit:

Storypark applies multiple security measures to protect data and ensure AI-generated content is handled responsibly:

Storypark develops AI features with a focus on promoting accuracy, fairness, and transparency. Although Storypark provides the features, it is the responsibility of our customers to decide how to apply them in their specific contexts. Admins will be able to control access to AI features and must ensure their use aligns with any relevant operational or regulatory requirements.

Yes, Storypark conducts testing on AI features as part of our development process. Additionally, our partners, including OpenAI and Anthropic, perform their own bias testing and security assessments, which complement our efforts.

Yes, our AI partners have policies that govern how their systems can be used:

Storypark’s core platform and services are hosted in AWS data centres in their Sydney region, ensuring high levels of security, reliability, and compliance.

Our partners, OpenAI and Anthropic, currently host their servers in the United States. These partners do not use Storypark customer data to train their models and delete it after processing each query. To help identify and prevent abuse, data may be retained by partners for up to 30 days before being deleted, unless otherwise required by law.

Our AI partners manage their own release cycles for new models. Storypark may adopt updated models based on their suitability and how they align with our AI features.

Storypark AI features are designed with human oversight in mind, respecting educators and administrators professional judgement in applying any recommendations generated by AI.

We also highly recommend services create their own AI policy before using any AI features. This puts the intent to use AI tools to support and promote children’s learning into writing and becomes a useful resource for management, educators and families.

Storypark uses in-product feedback as a first port of call to track and monitor any issues with AI features. If a significant problem occurs, we handle it through our existing security and privacy processes. We’re committed to reporting issues as required by law to ensure transparency and accountability.

Storypark AI acts as a supportive assistant, not an autonomous decision-maker. All final decisions remain with educators and admins, ensuring that AI serves as a tool to enhance—not replace—professional judgement. For workflows that include AI-powered recommendations, such as grammar suggestions, customers have the ability to review, accept, or undo changes.

Yes, Storypark follows our own Responsible AI commitments that emphasise safety, transparency, enhancing human capabilities, and respecting privacy. These commitments guide the development and deployment of all AI features.

Storypark provides a built-in feedback form for customers to report concerns about AI-generated content. We encourage you to share feedback, as each report is carefully reviewed by our team, and necessary changes are implemented to improve AI performance and accuracy while maintaining high privacy standards.

Storypark AI features follow this data flow process: